Free Webinar Recording

Contact Center Forecasting 2.0

Forecasting beyond voice

Learn a practical approach today to plan for all channels and plan for the future with the ability to deliver and plan for integrated contacts.

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What you will learn in this webinar...

 How to forecast other channels than pure voice

 How you can move beyond only voice as a single forecast channel to chat, email, back office and more

 The pitfalls to prepare for when forecasting integrated contact types

 How to forecast for each channel, and how to effectively integrate those forecasts

 

About the Speakers

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Charles Watson

Charles has over 20 years experience in Contact Centre operations helping companies of all sizes optimize their workforce. He has served as an executive at several Fortune 500 companies and is an industry expert on WFM

About the Host

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Chris Dealy
Chris has specialised in WFM for call centres for 16 years. He frequently writes on the subject, he has helped countless companies to reap its benefits and knows the business case inside out.

Watch now for FREE

Duration: 1 Hour - Full recording available